For attorney clients

Our service level approach for eviction and civil process work

This page lays out how we aim to handle attorney files in practice: response times, communication expectations, and documentation standards that support your case theory in Housing and District Court. It is not a guarantee of outcomes. It is a clear statement of how we run our side of the work.

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We reserve the right to decline work that cannot be done safely, lawfully, or within the timelines you request. When that happens, we tell you early instead of overpromising.

Core pillars of our service to attorneys

These are the non negotiables we use to judge our own performance on attorney files. If we miss one, we treat it as a problem to fix, not something to shrug off.

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Predictable communication You should not have to chase us to find out if a Notice to Quit or Summary Process was served. We aim to acknowledge assignments quickly, confirm key dates, and notify you when service is complete or blocked.
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Court ready documentation Our returns, 48 hour notices, and execution day notes are prepared with the assumption that you or a judge may read them closely later. That shapes what we write down and how we store supporting information.
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Realistic acceptance of work We do not take every file. If a geographic location, deadline, or risk level is not a good fit for us, we say so and, when possible, help you think through alternatives.
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Honest reporting Attempts, refused service, and unusual encounters are documented as they happened, not as everyone wishes they had happened. We would rather deal with a difficult fact in writing than a bad surprise in court.

Typical response and turnaround targets

These are targets, not guaranteed clock times, but they reflect how we try to run eviction and civil process work for repeat attorney clients under normal conditions.

Stage or task	Our typical target	Notes
Initial email assignment	Same business day acknowledgment when received during business hours, or next business morning	We confirm scope, court, property location, and entry or hearing dates as needed.
Scheduling first attempt	Within 2 to 3 business days after acceptance for standard service areas	Earlier where feasible for urgent Housing Court matters; weather and safety can affect timing.
Notice to Quit service	Attempts begun within the agreed window, with service usually completed within the rental period or 14 day timing you outline	We work inside the legal rules and any court specific guidance you provide.
Summary Process service	Attempts scheduled to meet entry date windows and service requirements	We flag impossible or risky timelines rather than quietly trying and failing.
Return of service delivery	Usually same day or next business day after successful service	Returns are sent by email as a PDF scan, with originals handled per your instructions.
48 hour notice and execution coordination	Planned in consultation with you and movers once execution is in hand	We confirm movers, storage, and any special instructions before the execution date.

These targets assume a standard file in our normal coverage area that we have accepted after review. Holidays, extreme weather, safety concerns, and court changes can change the plan. When that happens, our first job is to let you know.

How we leave a trail you can show to a judge

A service level means very little if you cannot prove what was actually done. Here are some of the ways we create an evidence trail on eviction and civil process work.

Operational habits that back up our promises

Written SOPs for key tasks We use written procedures for Notice to Quit service, Summary Process service, 48 hour notices, and execution day conduct. That keeps our work consistent and gives you something to point to when a judge asks how your constable operates.

Documented attempts and contacts When we say we attempted service, there is a record. That can include attempt notes, time windows, door tags, and, where policy allows, body worn camera footage or photographs.

Legible, specific returns We focus on returns that clearly state dates, times, methods, and locations in a way that does not require you to call us for translation every time you prepare for a hearing.

Straightforward incident reporting If something unusual or unsafe happens, we treat it as an incident to be documented and, where appropriate, reported to you, not as something to quietly ignore.

Separation of roles We do not give legal advice to your clients or to tenants. Our role is to serve and document. Strategy and negotiation stay with you and the parties.

Respectful contact at the door We explain who we are and what the papers are in plain English, without adding threats or promises that can be used against you later.

How to set expectations on your first file

If you are trying us for the first time, a short email with the right details goes a long way toward hitting the targets on this page.

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Include key dates and court information Entry dates, hearing dates, and any court orders that affect timing should be in your first email. If the schedule you are asking for is tight, say so plainly.
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Flag safety or access issues early Known violence, weapons, animals, or access problems change how we schedule and staff the work. We would rather know that upfront than find out at the door.
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Tell us how you want returns handled If your practice prefers a specific format or level of detail, tell us. Our default is clear, readable, and suitable for Housing and District Court in Massachusetts.
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Give a direct contact for questions A direct line or email for someone in your office who can answer case questions helps us avoid delays when what we see on the ground does not match the paperwork.

What we ask in return from attorney clients

A service level relationship goes both ways. There are a few things that make it much easier for us to deliver the standards on this page.

Clean paperwork

Accurate, legible documents

We ask that you send legible copies that match what the court expects, with addresses and party names verified as best you can. If something looks inconsistent, we may ask you to confirm or correct it before we proceed.

Realistic timelines

Time for lawful and safe service

We work inside the rules. If the timing you request does not allow for meaningful attempts within those rules, we will say so and, if possible, suggest what might work instead.

Respect for limits

We do not fix bad facts

We cannot make up attempts, change service dates, or paper over unsafe situations. When the facts are bad, we will tell you and document what happened so you can decide the next legal step.

Want to test us on a single eviction
The best way to see if this approach fits your practice is to send one file and watch how we handle it from first email to final return.

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